Terms and Conditions
- All correspondence is primarily by email but we are also available by telephone. If your enquiry is urgent, title the email urgent and we will ring you when a query necessitates a phone call. We will always have one phone line available to take calls between 9am and 5pm Monday to Friday but have an answer phone service is provided off peak and monitored.
- We would expect you to be able to input your money transactions and to ensure bank statements reconcile with your inputs and the offer of doing the accounts and tax returns is dependent upon this - if the transactions are not input, we will be unable to prepare your accounts.
- We have a fair usage policy for our email helpline, as a guideline we would not expect an accountant to spend more than 4 hours a year giving technical advice. Whilst learning to use the software, any help will not form part of the fair usage policy. Remember 4 hours of advice from an Accountant could cost you £400+ per year - this is inclusive of our charges.
- We will do your annual accounts and tax returns as included within your package provided you have entered your data correctly. We accept that everyone can make some mistakes and will not be rigorous in determining what qualifies for correct data entry. If however, you are unable to complete your data entry, then we will not be able to complete your accounts. Our reputation will be determined on how fair we are and we would want your repeat business, therefore, we will do all we can to ensure the accounts are completed, even if as a last resort we have to ask you to input additional data.
- You must pay by direct debit. Please be aware that if you go 28 days in arrears with any payments to NCat Solutions Ltd, we will suspend your account and all the benefits that go with it.
- We will need your completed data inputs 3 months before the filing deadline to ensure we submit them on time, responsibility lies with you to provide additional information that maybe requested that may be necessary to complete your work in a timely manner.